Privacy Policy
At CRC Diagnostics, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services—online or offline.
1. Information We Collect
We may collect the following types of personal and health-related information from you:
- Full Name
- Contact Number
- Email Address (if provided)
- Home Address (for sample collection)
- Date of Birth / Age / Gender
- Medical History (only relevant to requested tests)
- Test Booking Details and Payment Information
- Reports and Diagnostic Results
2. How We Use Your Information
Your data is used only for the purpose of providing and improving our services, including:
- Booking and managing appointments
- Conducting sample collection and laboratory tests
- Sharing reports via WhatsApp, email, or our secure website
- Home Address (for sample collection)
- Responding to queries or support requests
- Communicating important health updates or service-related information
- Maintaining internal records and compliance with medical regulations
3. Sharing of Information
- We do not sell, rent, or trade your personal data to any third party.
- Your medical information is shared only with authorized personnel involved in test processing or report delivery.
- We may disclose your information when required by law, such as to comply with a legal obligation or court order.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal and medical information:
- Secure, encrypted website access (HTTPS)
- Restricted access to lab and patient data
- Regular system audits and staff confidentiality agreements
- Secure payment gateways for online transactions
5. Report Access & Confidentiality
- Your reports are accessible only via your registered mobile number or patient ID.
- Reports sent via WhatsApp are encrypted and sent directly to the number you provide.
- CRC Diagnostics is not responsible for unauthorized access to your report due to incorrect or shared contact details.
6. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience. These do not collect any personal medical information and can be managed via your browser settings.
7. Your Rights
You have the right to:
- Access your personal and test information
- Request corrections if the data is inaccurate
- Withdraw your consent (which may impact our ability to provide services)
- Request deletion of your data after service completion, subject to legal and regulatory requirements
8. Third-Party Links
Our website may contain links to third-party websites (like payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
9. Policy Updates
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance.
10. Contact Us
If you have any questions, concerns, or requests related to your privacy, you can contact us at:
